Author: Mark Christensen
Let’s get right to the bottom-line:
A 5% increase in customer loyalty can boost profits by 25 to 85 percent.
This figure was first estimated in an 1990 HBR article by Reichheld and Sasser entitled “Zero Defections: Quality comes to Services” and then quoted in the watershed “Putting the Service-Profit Chain to Work” four years […]

Posted on February 29th, 2008 by Guest
Filed under: View Points & Perspective | No Comments »

Broad range of factors have contributed to the establishment of organization’s information management initiatives. Many have reported that planning for the future, the proliferation of semi-structured and unstructured data, increased regulatory demands and the unprecedented growth of enterprise information have contributed to information management (IM) efforts.
What are companies hoping to achieve with information management initiatives? […]

Posted on February 28th, 2008 by Vipul Mehta
Filed under: Business Intelligence | No Comments »

Author:- Anil Mahadev, Project Learn DB2 Now! Architect
Data Warehousing - Warehouse of Data repository being stored in an Enterprise Class Database. Data Warehousing as most of us are aware of, needs to be nurtured to its fullest.
It is a very exciting arena not explored by many, but a chosen few have dared to enter into […]

Posted on February 27th, 2008 by Guest
Filed under: View Points & Perspective | 9 Comments »

There are two kinds of Business Intelligence (BI) systems: Executive Information Systems (EIS), and Decision Support Systems (DSS).

Executive Information Systems (sometimes known as Scorecards or Dashboards, depending on their graphical presentation) are designed to deliver specific key information to top managers at a glance, with little or no interaction with the system. A […]

Posted on February 26th, 2008 by Hiten Rathod
Filed under: Business Intelligence | No Comments »

Author: Amit Mehendale, Head Delivery, MAIA Intelligence.
With reference to my earlier post Key Performance Indicators KPI - A puzzle solved, few of the readers asked me to throw some more light on how KPIs could be related to KRAs (Key Result Areas) of the management thereby enabling KPIs to be a more precise snapshot of […]

Posted on February 25th, 2008 by Amit Mehendale
Filed under: Business Intelligence, View Points & Perspective | 193 Comments »

Key Performance Indicators KPI has been the buzz word around. What is the meaning of KPI? KPI is most of the times confused with performance target values itself. KPIs are used in Business Intelligence to assess the present state of the business and to prescribe a course of action. The KPIs differ depending on the […]

Posted on February 22nd, 2008 by Amit Mehendale
Filed under: Business Intelligence, Emerging Trends, View Points & Perspective | 40 Comments »

- Vikram Kole 
Today many growing companies find that their information systems just can’t keep pace with their growth.
Small and mid size companies on a growth path often ignore to ensure that their information systems and business intelligence systems keep pace with their growth.  If you own or manage a business, you may be familiar with […]

Posted on February 22nd, 2008 by Vikram Kole
Filed under: Business Intelligence, Entrepreneurship, View Points & Perspective | No Comments »

- CA Ashwin Dedhia

A much awaited MAIA CIO Power List 2008, an annual listing of selected “C”elebrity – “I”ntelligent – “O”uststanding – CIOs who matter the most in coming year was out last week. The CIO Decisions, January 2008 issue had cover feature, MAIA Intelligence CIO Power List 2008 - the selected power number of […]

Posted on February 21st, 2008 by Ashwin Dedhia
Filed under: CIO Community | 1 Comment »

Dhiren Gala- Manager, Operations, MAIA Intelligence
It was a perfect day, bright & a bit cold Saturday morning. MAIA Intelligence team – as named by the organizers ‘MAIA team’ was in a perfect mood since morning. I started early from home, from central suburbs towards Wellingdon Catholic Gymkhana, Khar. Reporting time was 9:00 am, though I […]

Posted on February 20th, 2008 by Dhiren Gala
Filed under: View Points & Perspective | 2 Comments »

Sanjay Mehta, CEO – MAIA Intelligence
A husband and wife were driving down a country lane on their way to visit some friends. They came to a muddy patch in the road and the car became bogged. After a few minutes of trying to get the car out by themselves, they saw a young farmer […]

Posted on February 14th, 2008 by Sanjay Mehta
Filed under: Business Intelligence, CIO Community, Entrepreneurship | 2 Comments »