Improve Business Performance 
 Growth in business profits
 Growth in sales
 Growth in market share
 Stock price appreciation
Training / Orientation in key areas 
 Hours of user training
 Number of users turned out successfully
 
Attendance in training sessions 
 Number of attendees at user training sessions
 Number of hours users have spent on training services
 
Aligning IT services with business objectives 
 Improving SLA’s
 Number of capabilities (services that can be [...]

Posted on August 20th, 2009 by Dhiren Gala
Filed under: Business Intelligence, CIO Community | No Comments »